Messages, WhatsApp & chatbot

Messages live WhatsApp · ~1 mo Chatbot · ~1 mo ✨

Talk to your parents where they already are.

In-platform threads today. WhatsApp Business + chatbot landing in roughly a month. Same audit trail, same RBAC, same data — three surfaces.

School-parent comms usually scatter across WhatsApp groups, SMS, email, and "tell my child". Edu Flick consolidates them — and brings WhatsApp inside the system instead of leaking out of it.

In-platform threads with read receipts — no WhatsApp / personal-phone leak.

What's live today

Today · live

• Send a message to another staff member, parent, or student.
• Threaded conversations.
• Read receipts.
• Lives inside the platform — no WhatsApp / personal-phone leak of school comms.

WhatsApp Business — landing in ~1 month

Building · ~1 month

• Outbound: announcements, fee reminders, attendance alerts, exam-result publishing, report-card links — pushed to WhatsApp instead of just the in-app notice board.
• Inbound: parent replies land in Edu Flick Messages, in the right teacher's inbox. Audit-trailed exactly like an in-platform message.
• Targeted: same audience rules as Announcements — whole school, specific class, role, individual parent.
• Working-hour windows: out-of-hours messages queue up to land the next morning.
• Verified sender: messages come from your school's verified WhatsApp Business profile, not a random number.

WhatsApp chatbot ✨ — also ~1 month

Parents ask, the bot answers — from your data, never from the internet.

In progress · ~1 month

building36%

WhatsApp · Mrs. Sharma (parent of Aarav · VI-B)

Aaj Aarav ki attendance kya hai?

Aarav was marked Present today (08:24 AM). His attendance this month: 18/19 days. Monthly summary: edu.school.in/me/attendance

Fee kab tak jama karni hai?

The Q2 fee of ₹ 14,500 is due 15 October. Pay link: edu.school.in/fees. Need a receipt for last quarter? Reply "receipt".

Kal homework?

Class VI-B tomorrow: Maths Ch.4 ex. 4.2 (1–10), English essay 200 words on "My Town". Worksheet attached.

How the chatbot is wired

Scope

RBAC-scoped

A parent only ever sees their child's data. The bot inherits the same row-level security as the rest of Edu Flick — nothing leaks across families.

Source

Your data, your playbook

Bot answers come from your students table, your attendance register, your fee schedule, your principal's policy notes — never from the open internet.

Fallback

Human-handover

If the bot is unsure, the question routes to the class teacher's Edu Flick Messages inbox — with the full conversation history attached.

Tailored to your school

Mould it

• Working-hour windows — staff cannot receive parent messages outside school hours.
• Auto-translate threads for multi-lingual parents (English ↔ Hindi ↔ regional).
• Group threads — Class X-A parents auto-grouped with their class teacher.
• Escalation — unanswered parent messages auto-bump to Principal after a configurable window.
• Topic-categorised threads (academic · transport · fees · general).
• Quick replies — pre-approved one-tap responses for common parent questions.
• Chatbot persona & tone — friendly, formal, bilingual — tuned to match your school's voice.

Where AI takes this further

Phase 4 · AI

• Reply drafts — teacher writes "remind parent of fee dues", AI drafts a complete polite message in your school's tone. Teacher edits before sending.
• Sentiment flagging — surfaces unhappy parent threads to the Principal before they escalate.
• Trend insights — "20 parents asked about exam dates this week" → suggests proactive announcement.
• Voice notes transcribed — parent WhatsApp voice notes auto-transcribed for the teacher (with original audio kept).

Who uses it

All staff roles for in-platform Messages. Parents interact with WhatsApp + chatbot on their side. Class teachers and Principal see escalations.